Privacy Policy

At Delta Express Services (“we,” “us,” or “our”), we are committed to protecting your privacy. Through this policy, we outline how we may collect, handle, use, and process your personal information when you engage with our services, including accessing our website at deltaexpressservices.com or any other site linking to this privacy statement and interacting with us in the context of sales, marketing, or events.

This policy clarifies your privacy rights and options. However, if the terms outlined here are not acceptable to you, we advise you to refrain from using our services. For any information, please feel free to contact us at compliance@deltaexpresservices.com.

Policy Overview:

• Data Collection and Processing: We may collect personal data when you visit, use, or interact with our services. The type of data collected depends on your specific interaction with our services, the selections you make, and the products or features you utilize.
• Sensitive Information: We do not handle or process any sensitive personal data.
• Third-Party Information: We might receive data from third-party sources, such as public databases, marketing affiliates, social media platforms, or other external providers.
• Data Processing Purposes: Your information is processed to facilitate the delivery, enhancement, and management of our services. It is also used for security purposes, fraud prevention, and to fulfill legal obligations. In certain cases, processing is carried out with your explicit consent. We ensure that all data is processed only when we have a legitimate legal basis to do so.
• Sharing Information with Third Parties: We may share your information under specific circumstances and with certain categories of third-party entities.
• Data Protection: We employ a combination of organizational and technical safeguards to ensure the protection of your personal information. However, given the nature of internet-based data transmission and storage, we cannot guarantee absolute security, and there remains a risk of unauthorized access or theft by malicious actors.
• Your Rights: Depending on your location, local privacy laws may grant you specific rights regarding the management of your personal information.
• How to Exercise Your Rights: To exercise your privacy rights, you may submit a data access request or reach out to us directly.

Policy Structure:

• Types of Information We Collect
• How We Use and Process Your Personal Data
• Circumstances for Sharing Your Personal Data
• Use of Cookies and Tracking Technologies
• Retention of Personal Data
• Data Security Measures
• Protection of Minors’ Information
• Your Privacy Rights
• Do-Not-Track Preferences
• Privacy Rights for U.S. Residents
• Changes to This Privacy Policy
• Contact Information for Privacy-Related Inquiries
• Managing Your Data: Review, Update, or Request Deletion

1. Types of Information We Collect

Personal Data You Provide:

When you engage with us to learn more about our services, request product information, participate in service-related activities, or contact us directly, you may voluntarily provide personal data. The types of personal data we collect may include:

• Full names
• Telephone numbers
• Email addresses
• Mailing addresses
• Usernames
• Passwords
• Contact preferences
• Information for authentication
• Billing details

We do not process sensitive personal data.

It is your responsibility to ensure the personal data you provide is accurate, up-to-date, and complete. Any changes to your personal information should be promptly communicated to us.

Automatically Collected Data:

Our systems automatically capture specific information during your interactions with our Services. Although this information does not directly identify you by name, it includes data related to your device and usage patterns, such as:

• IP address
• Browser type and device model
• Operating system and language settings
• URLs that directed you to our Services
• Device name, location, and country
• Service usage data and technical details

This data is collected to ensure the secure operation and functionality of our Services and to support our internal analytics and reporting. We may also use cookies and similar tracking technologies to gather additional information.

The types of automatically collected information include:

Log and Usage Data: Our servers record diagnostic, performance, and usage data related to your interactions with our services. This includes your IP address, device information, browser settings, and activity within our services (such as page views, search terms, and feature usage). We also collect system event information, such as error reports and hardware configurations.

Device Data: We collect details about the devices you use to access our services, such as IP address, device identifiers, browser type, hardware model, operating system, and your internet service provider or mobile carrier.

Location Data: We may gather location-based data from your device, which can range from precise (via GPS or similar technologies) to general (based on your IP address). You can disable location tracking via your device settings, though this may limit certain features of our Services.

2. How We Use and Process Your Personal Data

We process your personal information to provide, improve, and manage our services, ensure safety and fraud prevention, and comply with legal obligations. With your consent, we may also use your data for additional purposes, such as:

• Service Delivery: We use your information to fulfill your requests for services and products.
• Customer Support: Your data helps us respond to inquiries and address any issues related to our services.
• Administrative Communications: We may use your information to send updates about our services, changes to our terms, or other administrative notices.
• Order Management: We use your information to process and manage orders, payments, returns, and exchanges through our services.
• User Communication: If our services allow communication between users, we process the necessary data to facilitate this.
• Feedback Requests: We may use your information to request feedback and follow up on your experience with our services.
• Personalized Advertising: Your data allows us to deliver tailored content and advertisements based on your interests and location.
• Testimonials: With your permission, we may feature testimonials on our services that include your personal information.
• Security: We process your data as part of our ongoing security measures, which include monitoring for fraud and other security threats.
• Service Improvement: We analyze your data to identify trends and enhance our services, products, and user experiences.
• Usage Analytics: We monitor how our services are used to make improvements and better understand customer needs.
• Marketing Campaigns: Your data helps us optimize and personalize our marketing efforts to ensure relevance.

3. Circumstances for Sharing Your Personal Data

We may share your personal data with third-party service providers, consultants, and other entities (collectively “third parties”) that perform tasks on our behalf. These third parties may require access to your data to carry out their responsibilities. Some examples of third-party categories include:

• Advertising networks
• Cloud storage providers
• Communication and collaboration tools
• Data analytics services
• Data storage providers
• Payment processors
• Performance monitoring tools
• Retargeting platforms
• Social media platforms
• Testing services
• Account registration and authentication services
• Web hosting providers

Your data may be shared in the following scenarios:

• Business Transactions: In the event of a merger, acquisition, sale of assets, or other corporate transactions, your data may be transferred to the new entity.
• Google Analytics Usage: We may use Google Analytics to analyze how users interact with our Services. You can opt out by visiting Google Analytics Opt-Out. For more information, refer to Google’s Privacy & Terms.
• Affiliates: We may share your information with our affiliates, which may include our parent company, subsidiaries, joint ventures, or other entities under shared control. These affiliates are required to follow this privacy policy.
• Business Partners: Your data may be shared with business partners who provide certain products, services, or promotions.

4. Use of Cookies and Tracking Technologies

We may utilize cookies and similar tracking technologies, such as web beacons and pixels, to collect and store information. These technologies help us enhance your experience with our services. For further details on how we use these technologies and to learn how you can manage your cookie preferences, please refer to our Cookie Policy.

5. Retention of Personal Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required or permitted by applicable laws (such as for tax, accounting, or legal purposes). In most cases, we do not retain personal data for more than 12 months.

When there is no longer a legitimate business need to retain your personal data, we will either securely delete or anonymize it. In situations where deletion is not possible (for instance, when data is stored in backup systems), we will ensure your data is isolated and protected from any further processing until it can be deleted.

6. Data Security Measures

We employ a range of appropriate technical and organizational measures to safeguard the personal information we process. However, while we take reasonable steps to secure your data, no method of electronic transmission or storage is completely secure. As such, we cannot guarantee absolute protection against unauthorized access, cyberattacks, or data breaches. Your use of our services and the transmission of your personal information is at your own risk. We recommend accessing our services from a secure environment.

7. Protection of Minors’ Information

We do not knowingly collect or target data from individuals under the age of 18. By using our services, you confirm that you are either 18 years of age or older or have the consent of a parent or legal guardian for minors under the age of 18. If we become aware that personal information from users under 18 has been collected, we will promptly deactivate the account and take steps to remove the data from our records. If you believe we may have inadvertently collected such information, please contact us immediately.

8. Your Privacy Rights

You have the right to withdraw your consent to the processing of your personal data at any time when consent is the legal basis for such processing. To withdraw consent, please contact us as outlined in the “Contact Information for Privacy-Related Inquiries” section. Please note that withdrawing consent does not affect the legality of prior data processing activities or data processing based on other lawful grounds.

Cookies and Tracking Technologies: Most web browsers accept cookies by default, but you can modify your browser settings to decline or remove cookies if you wish. Doing so may affect your ability to use certain features of our services.

For any questions or concerns regarding your privacy rights, feel free to email us.

9. Do-Not-Track Preferences

Many browsers and some mobile devices include a Do-Not-Track (“DNT”) feature, which sends a signal to websites requesting that your online activity not be tracked. However, because there is no universally accepted standard for recognizing and responding to DNT signals, we do not currently respond to DNT browser settings or signals. Should a standard for DNT be established in the future, we will update this policy accordingly and notify you of any changes.

10. Privacy Rights for U.S. Residents

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you are entitled to specific rights regarding access to your personal information.

Personal Information Collected in the Past 12 Months:

• Identifiers: This includes contact details such as your real name, alias, postal address, phone number, unique personal identifier, online identifier, IP address, email address, and account name.
• Personal Information: As defined under the California Customer Records statute, this encompasses name, contact details, educational background, employment status, employment history, and financial information.
• Protected Classification Characteristics: Under state or federal law, this includes details such as gender and date of birth.
• Geolocation Data: This includes data relating to your device’s location.
• We retain the above categories of personal information for up to one year to support the provision of our services.

Personal Information Not Collected in the Past 12 Months:

• Commercial Information: Includes transaction details, purchase history, financial data, and payment information.
• Biometric Information: Includes data such as fingerprints and voiceprints.
• Internet or Other Similar Network Activity: Includes browsing history, search activity, and interactions with websites, applications, or advertisements.
• Audio, Visual, or Similar Information: Includes images, audio, video, or call recordings generated as part of our business operations.
• Professional or Employment-Related Information: Includes business contact information, job titles, work history, and professional qualifications, except when applying for employment with us.
• Education Information: Includes student records or directory data.
• Inferences from Collected Information: Includes inferred data about preferences, behavior, or characteristics based on collected personal information.
• Sensitive Personal Information: We do not collect sensitive data.

In addition to the above, we may collect other personal information through direct interactions, such as:

• When you seek support through customer service;
• Participation in surveys or contests;
• When facilitating our Services or responding to inquiries.

Usage and Sharing of Personal Information:

For further information on how we use your personal data, please refer to the section titled “How We Use and Process Your Personal Data.”

Your personal information may be collected or shared through:

• Targeting and marketing cookies;
• Social media cookies.

Will Your Information Be Shared With Anyone Else?

Your personal information may be shared with service providers under contractual agreements. For additional details on how we disclose personal data, see the section titled “Circumstances for Sharing Your Personal Data.”

Your personal information may also be used for legitimate business purposes, such as internal research for technological development, which is not considered “selling” your data.

In the past twelve months, we have not sold or shared personal information with third parties for commercial gain. However, we have disclosed certain categories of personal information to third parties for business purposes, as described in the section titled “Circumstances for Sharing Your Personal Data.”

California Residents

Under California’s “Shine The Light” law, residents have the right, once per year and free of charge, to request details regarding the disclosure of their personal information to third parties for direct marketing purposes during the previous calendar year. This request can include the categories of personal information shared and the names and addresses of the third parties who received such information. California residents can submit such inquiries in writing to us using the contact information provided.

Minors’ Rights in California:

California residents under the age of 18 who have registered accounts with our services have the right to request the removal of any publicly posted content. To request the removal of such information, please contact us using the email address linked to your account and specify that you are a California resident. While we will strive to remove the publicly posted content from our Services, please note that complete removal from all our systems (such as backups) may not be possible.

CCPA Privacy Notice for California Residents:

This section pertains specifically to California residents, as defined by the California Consumer Privacy Act (CCPA), and outlines their rights concerning personal information.

Definition of a California Resident:

For further information on how we use your personal data, please refer to the section titled “How We Use and Process Your Personal Data.”

• Individuals who are in California for reasons that are not temporary or transitory.
• Individuals domiciled in California but temporarily outside the state are also considered residents. Those who do not meet these criteria are regarded as non-residents.

Rights Regarding Personal Data:

Right to Request Deletion:

You have the right to request the deletion of your personal information. We will comply with such requests unless certain legal exceptions apply.

Right to Be Informed:

You are entitled to know the following details:

• Whether we collect and use your personal information.
• The categories of personal information collected.
• The purposes for which the information is collected.
• Any disclosures of personal information to third parties for business or commercial purposes.
• The categories of third parties with whom we share personal information.

Please note that we are not obligated to re-identify or de-identify consumer data to respond to requests under applicable law.

Right to Non-Discrimination:

Exercising your rights under the CCPA will not result in any discriminatory treatment.

Right to Limit the Use and Disclosure of Sensitive Information:

We do not process sensitive personal information for consumers.

Verification Process:

To process your request, we must verify your identity. This verification typically involves matching the information you provide with the details already on file. If additional information is needed for verification purposes, we will request it but will delete the extra information once the verification process is complete.

Additional Privacy Rights:

• You may object to the processing of your personal information.
• You can request corrections to any inaccurate information.
• You can appoint an authorized agent to submit CCPA requests on your behalf.
• You have the right to opt out of the sale or sharing of your personal information with third parties.

To exercise these rights, please contact us by submitting a data subject access request via email or by using the contact details provided below. If you have concerns about how your data is handled, we encourage you to reach out.

Colorado Residents

In accordance with the Colorado Privacy Act (CPA), residents of Colorado have specific rights related to the processing of their personal data. These rights include:

• The right to be informed about whether your personal data is being processed.
• The right to access the personal data we hold about you.
• The right to correct any inaccuracies in your personal data.
• The right to request the deletion of your personal data.
• The right to obtain copies of the personal data you have previously provided to us.
• The right to opt out of the processing of your personal data for targeted advertising, data sales, or profiling used in decisions with significant consequences.

If you wish to exercise any of these rights, please contact us at compliance@deltaexpresservices.com or submit a data subject access request. If your request is denied, you have the right to challenge our decision within 45 days, and we will provide a written explanation of our final decision.

Connecticut Residents

For Connecticut residents, the Connecticut Data Privacy Act (CTDPA) grants specific rights regarding personal data. While these rights are subject to legal limitations, you are entitled to:

• Be informed about whether your personal data is being processed.
• Access the personal data we have collected about you.
• Correct inaccuracies in your personal data.
• Request the deletion of your personal data from our records.
• Obtain copies of personal data you have previously provided to us.
• Opt out of processing for purposes such as targeted advertising, selling personal data, or profiling with significant effects.

To exercise these rights, contact us via email at compliance@deltaexpresservices.com or submit a data subject access request. If we are unable to fulfill your request, you can appeal by emailing us. We will respond with our final decision within 60 days, detailing the reasons for our response.

Utah Residents

Under the Utah Consumer Privacy Act (UCPA), Utah residents have rights regarding their personal data. While some requests may be subject to legal exceptions, you are entitled to:

• Be informed about whether we are processing your personal data.
• Access the personal data we hold.
• Request the deletion of your personal data from our systems.
• Obtain copies of your personal data that you previously provided.
• Opt out of personal data processing, particularly for targeted advertising or the sale of personal data.

To exercise your rights, you can contact us at compliance@deltaexpresservices.com or submit a data subject access request.

Virginia Residents

In accordance with the Virginia Consumer Data Protection Act (VCDPA), “consumers” (Virginia residents interacting in a personal or household capacity) have rights related to their personal data, which include:

• The right to be informed about the processing of your personal data.
• The right to access the personal data we hold about you.
• The right to correct any inaccuracies in your personal data.
• The right to request the deletion of your personal data.
• The right to receive a copy of your personal data that you have previously provided.
• The right to opt out of having your personal data processed for targeted advertising, sale, or profiling used in decisions that have legal or significant effects.

To exercise your rights, you may contact us at compliance@deltaexpresservices.com or submit a data subject access request. If an authorized agent is acting on your behalf, we may require additional documentation to verify the authorization.

Verification Process:

To verify your request, we may request additional information to confirm your identity. If an authorized agent submits the request, we will verify both the agent’s authorization and your identity before proceeding.

We aim to respond to requests within 45 days of receipt. If an extension is needed, we may extend this period by an additional 45 days, with notification and explanation provided within the initial 45-day timeframe.

Right to Appeal:

If we deny your request, we will inform you of our decision and the reason behind it. You may appeal this decision by contacting us at compliance@deltaexpresservices.com. We will review the appeal and provide a written explanation of our final decision within 60 days. If your appeal is rejected, you have the right to file a complaint with the Attorney General.

11. Changes to This Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be indicated by an updated “Revised” date, and the new terms will take effect as soon as they are posted. If significant changes are made, we will notify you either by a prominent notice on our site or through direct communication. We encourage you to periodically review this policy to stay informed about how we protect your personal data.

12. Contact Information for Privacy-Related Inquiries

If you have any questions or concerns regarding this privacy policy, feel free to contact us via email at compliance@deltaexpresservices.com or by mail at:

Delta Express Services
2348 Smoky Park Hwy Ste. 202
Candler, NC 28715

13. Managing Your Data: Review, Update, or Request Deletion

Depending on the laws in your jurisdiction, you may have the right to request access to, modify, or delete your personal information that we have collected. To request a review, correction, or deletion of your personal data, please submit a data subject access request form for processing.

SMS Privacy Policy

At Delta Express Services (“the Company”), we prioritize efficient customer interaction and seamless processing of requests. As part of this, we may use customer contact information for a variety of purposes, including:

• Gathering essential information about orders, preferences, and specific needs through website forms.
• Communicating to resolve delivery issues and verify customer-provided details.
• Verifying and correcting delivery addresses and instructions.
• Providing updates regarding delivery status, delays, and proof of delivery.
• Sending automated SMS notifications via our delivery system.
• Handling customer feedback, complaints, and compensation claims.
• Training staff to meet specific customer requirements and advising drivers on delivery instructions.
• Notifying customers of changes to address, contact information, or preferences.
• Sharing information regarding drivers’ schedules, workloads, and payments.
• Distributing login credentials for routing applications.
• Arranging payment for services rendered.
• Coordinating recipient information to ensure efficient service delivery.

This SMS Privacy Policy (“Policy”) outlines how we manage Personal Information collected through our SMS Service (“Service”), which is delivered via a third-party provider.

The Company may update this Policy at any time, with changes taking effect immediately upon posting. Continued use of the Service constitutes your acceptance of any modifications.

Personal Information Collected

We may collect your mobile number, message content, username, and any feedback provided about the Service when you interact with us through phone calls, conversations, or when you leave information in the Contact Us form.

Use of Personal Information

We use Personal Information to deliver and enhance the Service, respond to inquiries, provide important updates, and conduct research.

Disclosure of Information

We will not share your SMS consent with third parties. Your consent for SMS communication is solely for Delta Express Services Inc.

Security

We take steps to secure your Personal Information but cannot guarantee absolute security, particularly when it is transmitted through third-party infrastructures.

Opting In and Out

Your mobile number will not be shared with external companies or third parties, nor will it be used for marketing purposes. If you wish to opt out or unsubscribe from the Service, text “STOP.”

Children’s Privacy

This Service is not intended for individuals under the age of 18. We do not knowingly collect information from children without parental consent. If you have any concerns about children’s privacy, please contact us at compliance@deltaexpresservices.com.

SMS Terms of Service

By engaging with our text messaging services, you agree to these Terms of Service.

By providing your phone number, you consent to receive SMS communications.

Essential Service-related communications will be sent without the option to opt out.

For inquiries, contact compliance@deltaexpresservices.com.

Standard message and data rates may apply. Please consult your wireless provider for text or data plan details.

Messages sent to your device can be viewed by anyone with access to it. We disclaim liability for such occurrences.

Consent to this SMS service is not a condition for receiving other services from the Company.

By agreeing to these Terms and providing your mobile number, you authorize Delta Express Services to contact you via text using automated dialing technology.

This SMS Privacy Policy covers SMS interactions only. For other privacy concerns, please refer to our general Privacy Policy.